Privacy Policy – Tidal Reach North Devon Holidays
Last updated: 22/02/2026
Welcome to Tidal Reach – North Devon Holidays (“we”, “us”, “our”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a booking with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We may collect personal information when you:
- Make an enquiry
- Complete a booking
- Subscribe to updates
- Contact us via email, phone, or forms
This may include:
- Name
- Email address
- Phone number
- Address
- Payment details (processed securely by our payment provider, not stored by us)
- Booking details (dates, number of guests, requirements)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on the site
- Cookies and similar tracking data
1.3 Cookies
Cookies help improve your browsing experience. They may be used for:
- Website functionality
- Remembering preferences
- Analytics (e.g., Google Analytics)
- Security
You can control cookies through your browser settings.
2. How We Use Your Information
We use your personal data to:
- Process and manage bookings
- Communicate with you regarding enquiries or stays
- Handle payments
- Provide customer support
- Improve our website and services
- Send optional updates or promotional messages (only with consent)
- Meet legal obligations (e.g., tax or safety requirements)
3. Lawful Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract – to manage your booking and deliver services
- Consent – for marketing communications
- Legitimate Interests – improving services and website performance
- Legal Obligation – record‑keeping, safety, or regulatory requirements
4. How We Share Your Information
We may share your information with trusted third parties, including:
- Payment processors
- Booking management platforms (if applicable)
- Website hosting providers
- Maintenance, cleaning, or property management (where necessary for your stay)
- Legal or regulatory authorities where required
We do not sell your personal information.
5. Data Security
We take reasonable technical and organisational measures to safeguard your data, including secure hosting, encryption where applicable, and limited access controls.
However, no online transmission is entirely risk‑free.
6. Data Retention
We keep your personal data only for as long as necessary to:
- Manage bookings
- Fulfil legal, tax, and accounting obligations
- Resolve disputes
When no longer needed, data is securely deleted.
7. Your Rights
Under the UK GDPR, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Data portability
- Withdraw consent (for marketing) at any time
To exercise any of these rights, contact us using the details below.
8. Children’s Privacy
Our website and services are not intended for individuals under 18.
We do not knowingly collect data from children.
9. Links to Other Websites
Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Tidal Reach – North Devon Holidays
Email: nicci@north-devon-holidays.co.uk